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Help section on our website
1 Selecting a Card
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Is there a purpose of buying an online phone card?
The various types of Phone Cards
How to look for the best rates offered?
How to select the right online phone card?
What are the charges levied in a calling card?
2 Frequently Asked Questions
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Is there an option to purchase more of a same refillable phone card?
Can I change my phone number that is registered with the site?
Is there a procedure to register different phone numbers to the refillable phone card?
Can I register with a same phone number or the same name for all the refillable phone cards I purchase?
Is there a process to refill the permanent PIN?
Is there an option to find the balance and the remaining minutes left in my calling card?
In the Jupiter calling card, is there an option retrieve the forgotten password?
3 Creating Online and Registering Your Account
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Is it necessary to create or register an account?
What is the process of creating or registering my account?
What is procedure to follow if I have not received confirmation even after registering my information in your site?
Is there an option to create many accounts?
What do I do if I have forgotten my password?
What do I do changing my email (especially for existing customers)?
Is there a process to alter "My Profile" or the registration information?
4 Making Online Payment and Placing the Order
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How to make a placement online for an order?
What is the mode of payment?
How will I know that my online financial transaction is protected and safe?
What is meant by the CSC code?
What do I do if my I'm unable to make a payment online?
5 Verification
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Is there a necessity to verify a purchase or an order? What is the meaning of Verification Process?
What is the period of time taken to complete a verification process?
What are the advantages as a verified customer?
What do I do if I get a letter regarding verification from you even though I'm already verified?
6 Receiving your Dialing Instructions and PIN
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Acquiring your new phone card
Getting your PIN Number and Dialing Instructions
What to do if I do not receive the PIN information within 15 minutes
Retrieving the Access Number and the lost Pin Information
7 How to use your calling card
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How to make a call?
Is there a possibility to find if the calling card has the Local Access Numbers?
What is the difference between making a call from the US landline or a cell phone?
What is the information to notice when I'm calling from a cell phone?
What happens if we call from a Payphone?
The dialing process could be simplified and time saving by using the speed dialing:
8 Common Solutions to Problems
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If I get trouble with my phone card, whom do I contact?
What are the reasons for the lesser amount of minutes displayed when compared with the website?
What do I do if I am charged though my call did'nt get connected?
What do I do if I do not receive a connection?
What can I do if I get a message stating the PIN number is invalid?
9 Account Savings and Options
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Purchase report
My Permanent PIN
Savings Account
My Profile
10 Glossary of Phone Cards
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Access Number
Connection Fee
CSC Code
Destination Number
Local Access number
Maintenance Fee
Pay Phone
Pay Phone Surcharge
PIN Free Access
PIN
Refillable Phone Card
Rounding
Service Taxes and Surcharges
Toll Free Access Number
Validity period
Popular phone cards
AT&T
Values:
$
Continental
Values:
$
Lucky Minutes
Values:
$
Bizon
Values:
$5 $10 $20 $50 $100 $250
Partner
Values:
$
Simply
Values:
$
Jupiter
Values:
$
Solaris
Values:
$
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